The House Ways and Means Subcommittee on Oversight held a hearing on May 18, 2022 to discuss ways for the IRS to improve the taxpayer experience. IRS Chief Taxpayer Experience Officer Kenneth Corbin stated, "I am a firm believer that taxpayer service remains the most significant IRS priority. The IRS has implemented many new and innovative strategies in an effort to improve our overall level of service and meet the challenges we face today, especially those posed by the pandemic, but we want to do more and will continue our efforts to improve both in the short and long-term."
Corbin acknowledged that the 2022 tax filing season was "complex and challenging" for taxpayers and their professional advisors. However, he emphasizes that there are many steps that have been taken to improve the taxpayer experience.
EIP/CTC Letters — The IRS sent out 250 million letters to help individuals claim the Recovery Rebate Credit (RRC) and the Child Tax Credit. Some individuals did not receive their third Economic Impact Payment letter and needed to know the amounts of their 2021 Advance Child Tax Credit payments in order to file their tax returns.
Customer Callback Feature — The IRS...